BanyanWay Signature Terms & Conditions
BANYANWAY SIGNATURE TERMS AND CONDITIONS
Last Updated on August 28, 2025
IMPORTANT: These BanyanWay Signature Terms & Conditions are intended to supplement the Banyanway Terms of Use found here: BanyanWay Terms of Use
By agreeing to these BanyanWay Signature Terms & Conditions, you are also agreeing to the BanyanWay Terms of Use. BY EXECUTING OR ACKNOWLEDGING RECEIPT OF THESE TERMS & CONDITIONS, EXECUTING A SUBSCRIPTION AGREEMENT, CLICKING “ACCEPT” OR “AGREE” (OR SIMILAR LANGUAGE) TO THE TERMS AND CONDITIONS WHEN MADE AVAILABLE TO YOU, OR ACCESSING AND USING BANYANWAY SIGNATURE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND THE BANYANWAY TERMS OF USE, AND REPRESENT THAT YOU ARE DULY AUTHORIZED TO ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCEPT, AGREE TO, ACCESS, OR OTHERWISE USE BANYANWAY SIGNATURE.
1. Who do we serve?
* We serve Indian parents who have singles of Indian Origin living in the US, with a particular focus on singles who were born and raised in the US.
* We serve Indian singles who are living in the US.
* We are open to clients of any religion, language or caste within the Indian community.
2. Who do we not serve?
* BanyanWay Signature is a personalized and confidential service, but does not cater specifically to any social class.
* We DO NOT provide services to anyone under the age of 21.
3. Sources of Profiles
We use a variety of resources to find prospective profiles for you, which may include:
* Parents in our proprietary database
* Singles in our proprietary database
* Singles and parents who attend our events
* Partnering with other matchmakers across the US
* Other matrimonial resources
At our sole discretion, we may place matrimonial advertisements in relevant publications, which may include online, print, and other media. If we place such an advertisement, utmost care is taken to protect the identity of the client with no identifiable information being disclosed.
4. How does the process begin?
Soon after your initial BanyanWay Signature subscription is activated by paying the subscription fee, you will have a detailed discussion with a BanyanWay Relationship Manager. During this meeting, the Relationship Manager will get to know you and gather the appropriate information necessary to provide you with relevant profiles. Any strict preferences such as diet, language, location, etc. should be communicated clearly to the Relationship Manager during the initial meeting at the beginning of the subscription period. We do not routinely match horoscopes, but we will gather horoscopes from prospective profiles while screening if requested.
Our team uses the initial few weeks of our engagement to establish a good communicative relationship with you and to understand your needs. The relationship manager will use this time searching for and reaching out to appropriate individuals. We strive to present you with your first profile within two weeks after your video call with the Relationship Manager. However, please note that if there are special search criteria which must be met, the presentation of initial profiles will likely take longer.
5. What should I expect in terms of profiles?
We believe in quality over quantity. To support this goal, we provide carefully selected profiles based on your single’s preferences. We present carefully selected, relevant profiles one at a time. If a presented profile is not acceptable to you, your Relationship Manager will collect feedback from you on what you liked and did not like about the profile. This valuable feedback is essential for adjusting the search and increasing the chance of presenting a more relevant profile in the future.
There is no minimum or a maximum number of profiles that we may present to you. We do not guarantee any specific number of profiles will be presented. We will present matching profiles based on your search criteria and feedback. No profile is presented casually or without careful consideration by our BanyanWay Signature team.
6. What do we not do?
* We DO NOT send profiles that are not relevant based on your criteria, which will waste your time.
* We DO NOT make any representations or warranties as to the conduct or compatibility of prospective profiles or other users.
* We DO NOT perform formal background checks on prospective profiles that we present to you. We trust that the information provided to us is true. We use commercially reasonable efforts to validate the identity of profiles by checking social and professional media presence, such as Facebook and LinkedIn profiles, and speaking directly with parents and singles being presented.
* We DO NOT nudge, push, suggest or coerce anyone to achieve a certain outcome. At BanyanWay we take pride in enabling appropriate connections by presenting relevant profiles, but what happens after the connection is made is not within our control. For the avoidance of doubt, we DO NOT guarantee any particular outcome from the profiles we present to you.
* We DO NOT tolerate any demeaning or negative behavior towards any of our Relationship Managers or other employees. Any grievances can be communicated in writing in a respectful manner and we will respond to these on a timely basis.
Any use or reliance on any information you obtain through our services is at your own risk. We are not responsible for the actions of our users or your interactions with other users and we advise you to use the services safely and responsibly.
7. How will we communicate?
We can communicate with you, your single or both of you based on your preference.
Relationship Managers will make every effort to be communicative with you, first by email, then by text and if the need arises, by a phone call.
* We will be in some form of communication with you every two weeks and will be accessible by text message in the time period between these communications.
* We DO NOT provide regular phone updates. We will set up a call only if a pressing need arises.
* We will make every effort to respond to messages from you within two business days (note that weekends and holidays are not considered business days).
8. What are your pricing and payment terms?
BanyanWay Signature is based on a fixed period of time (3, 6 or 12 months from initial credit card processing date) with full payment made in advance. You may cancel your subscription to BanyanWay Signature within 7 days of the initial credit card processing date by providing us with written notice of cancellation. Upon receipt of notice of cancellation, we will refund the fees minus a 5% service charge. After the 7-day trial period, all fees are non-refundable and non-cancellable.
We may, at our sole discretion and at any time, decide to cancel your service term and stop providing you services. If we stop providing services before the end of your current service term, then you will be refunded a portion of your payment for that subscription period based on the following time frames:
* Days 1 – 30 after period payment: 50% refund
* Days 31 – 60 after period payment: 25% refund
* After day 60: No refund is provided
Discounts may be offered from time to time to new subscribers at our sole discretion. No additional discounts are available for a service period that has already been paid.
9. Deadlines for subscription usage
Once you have purchased a BanyanWay Signature subscription, you must complete your usage of your subscription by a specified deadline as defined below.
* If you have purchased a 3-month subscription, your subscription plan will end three months after the initial credit card processing date.
* If you have purchased a 6-month subscription, your subscription plan will end six months after the initial credit card processing date.
* If you have purchased a 12-month subscription, your subscription plan will end twelve months after the initial credit card processing date.
We will cancel your subscription on the deadline date as described above.
10. How do renewals work?
You may renew for BanyanWay Signature for an additional subscription period (3, 6 or 12 months). You will be contacted by email approximately one week before your subscription term ends regarding the renewal of your subscription. Payment for each additional subscription term must be made by credit card in advance and must be coordinated with your Relationship Manager.
11. Special events
BanyanWay may host events for parents and singles. These invitations may come with a discounted entry fee because you are a BanyanWay Signature subscriber. You will need to register for the event with a special promotion code provided by your Relationship Manager.
12. Other Items
Clients and their families may be contacted to provide text, audio, or video testimonials to help BanyanWay in our marketing strategies.
13. Contact Us
If you have any questions about these Terms, please contact us at support@banyanway.com.